How do deaf people communicate?

Do deaf people get the same level of service as hearing people?

What is the DDA (Disability Discrimination Act)?

What level of access does TexBox provide?

If you donít already, you need to know how deaf people use the telephone and other equipment to communicate.

Here is an introduction to equipment used by deaf people.

 

Textphones and Minicoms

Used by deaf people to make calls using text in 'Real-Time character-by-characterí over the phone line to another textphone.  For deaf people this is the closest equivalent of a voice telephone conversation, it offers instant connectivity and interactive live communication.

 

Mobile Phones / Smartphones

SMS is easily used for short messages and now with the TexMee app, deaf people can use their smartphones to have live text conversations with companies/organisations registered to the TexBoxDirect service.

 

E-mail & Internet

Although email is widely used, organisations donít offer real-time character by character communication as a common way of getting in touch. With the Textphone-Online application embedded in a web page, deaf people can use their internet browser to have live text conversations with companies/organisations registered to the TexBoxDirect service.

There are various types and degrees of deafness so deaf people use a variety of ways to communicate, but organisations need effective communications channels to be able to interact with deaf people easily and efficiently. Why? So that they can offer an equal level of service as stated in the DDA (Disability Discrimination Act) 

 

Last updated :09/01/2012

Enquiries: 020 8964 0774      Text helpline number: 020 8964 6304