TexBox V.18 Server System

Improve access and quality of service for textphone users who wish to call your organization. TexBox will answer all incoming textphone calls giving an options menu for the caller to choose which department they require. TexBox will then route the text call directly to the appropriate Agent's Computer screen via LAN. One system will eliminate the need for textphones throughout your organization by utilizing already networked PC's.

How does it work?

TexBox uses a browser based JAVA application "TexBox Communicator" enabling any Windows, MAC or Linux computer to have instant textphone capability without the need for software installation. This is particularly useful for ease of deployment throughout an organisation via existing IP infrastructure.

TexBox provides real-time, character-by-character text which is the standard form of text-telephony communication used commonly between textphones (also known as Minicoms).

		TexBox
Web Page
Textphone
Smartphone
			Various Departments / Agent Workstations

There is no need for additional software as the application is launched via your web browser. All logged-in TexBox agents within your organisation will be visible to other TexBox agents in the user list.

Agents are able to:

• Make calls to and receive calls from customers or members of the public who use textphones.

• Receive calls from customers or members of the public via the company's website using Textphone-Online.

• Receive calls from customers or members of the public using the TexMee smartphone application.

Running the TexMee app. Lists the companies registered to the TexBoxDirect service or have registered their TexBox system to the TexMee service. Selecting any of the companies from the list initiates a real-time text call.		The company’s welcome message is displayed to the caller.		The call is connected via LAN to a logged-in TexBox user. A live-text conversation can now take place.

Optionally we can list your company in the TexMee directory to allow calls directly from a smartphone to your agents.

Incoming Call Features

• Welcome message - An automated customised welcome message which may include your company name is transmitted to a caller prior to the call being routed to a TexBox agent.

• Direct Dial call routing (ISDN30 systems only) - Calls are routed to a specific TexBox agent or group of agents depending on assigned access number.

• Interactive text menus for callers - Additional option menus for each access number can be displayed to callers allowing them to interactively choose a department/group to connect to.

• Text answerphone - If no TexBox agents are logged in to the system to take a call, a text answer machine will automatically prompt a caller to leave a message.

• V.18 Technology - TexBox is the only system to offer this feature. TexBox is designed to connect directly with any textphone. This means a caller is not required to dial via a modem gateway service for modem compatibility reasons.

TexBox agent application - TexBox Communicator

What Does the caller see on their textphone when calling TexBox

(Note: The diagrams showing the conversation screen are an example of one type of textphone. Other textphones may only have a single line of text displayed. In both cases the text scrolls off the screen character by character when new text is received).

Textphone caller dials your company TexBox and receives the following automated message.
A “Connecting” message is then transmitted to the caller while TexBox checks if a TexBox agent is logged in.
If logged in, the TexBox agent then receives an incoming call notification. Once the TexBox agent answers the call, a “Connected” message is transmitted to the caller.
The TexBox agent then types or sends a preset personal greeting message to the caller.
A text conversation can now take place.

In the case that no agents are logged in, the answer machine option is automatically presented to the caller.

Textphone caller dials your company TexBox and receives the following automated message.
TexBox detects that no TexBox agents are logged in and transmits the answer machine message to the caller.
To leave a message, the caller presses “y” on their textphone keypad.
“Type the message followed by GA:” is then transmitted to the caller.
The caller types a message.
“Message saved, Thank you for your call, Bye…” is then transmitted to the caller and TexBox ends the call.
Messages are stored in a message box and can be retrieved when TexBox agents are logged-in.

Incoming Call Notification to TexBox agents

• Visual notification - TexBox agents are notified of Incoming calls by a pop-up window.

• Audible alert - If soundcard and speakers are available on the computer, an agent is notified by a ring sound.

Transfer Call

• Once a call is received, a TexBox agent can choose to deal with the call or if necessary can transfer the call to another TexBox agent.

Outgoing Call Features

• Make calls to textphone users.

• V.18 Technology - TexBox is the only system to offer this feature. The TexBox system is designed to connect directly with any textphone. This means that you are not required to dial via a modem gateway service for modem compatibility reasons.

• Calls from text to voice - Calls to external voice phones can be made by adding the BT TextDirect prefix to the beginning of the number you wish to dial which would engage a text-to-voice relay operator into the call automatically when needed.

Internal calls between staff

• Make text calls between workstations within your organisation - Similar to a telephone system, staff (hearing as well as deaf) can make internal real-time text calls to one another.

Post Call Features

• Save text conversations - Conversations may be saved by the TexBox agent.

• Print saved text conversations - Saved conversations can be printed to your default printer.

Other Optional services (ISDN30 systems only)

• Textphone-Online - This option is an application embedded into your website allowing your customers to communicate directly with your TexBox agents in real-time text.

• TexMee - This is a smartphone application allowing your customers to communicate directly with your TexBox agents in real-time text.

• Send/receive SMS.

• Send/receive FAX.

To view flash tutorials for the TexBox Communicator application click here

Who uses the system? click here to see a list of some of the sites using the system.

Last updated :12/01/2012