the Accessibility Team at Sky we have used TexBox for a few years
now. Finding it a contemporary way to communicate with our hearing
is a tool which is easy to master causing little effort with
offers a more intimate way to deal with deaf customers, rather
than using the more common Type Talk. Customers often feel more
comfortable discussing personal matters such as financial issues,
using TexBox as it offers a far more confidential way to
communicate with each other. It is far easier way to build rapport
with the customers when you can speak directly to them.
the opportunity to change the settings of TexBox is more than
handy especially for those operators who have difficulty reading
small print or particular colours.
enables you to deal effectively with a customerís enquiry
without interrupting your normally day to day responsibilities. If
you are not available to take the call from TexBox it will be
passed to the next available operator ensuring the customer is
dealt with as quickly as possible. TexBox offers deaf customers
independence when contacting us, not relying on other people to
convey their needs.
is a link to the deaf world which is invaluable to us and many of
our deaf customers, enabling us to make it easier than ever for
deaf customers to contact us.
Brownlie, Accessibility Manager, BSKYB